Heather Ellis: A Bad Customer Put in Her Place, or a Bad System at Work?
An editorial about the Heather Ellis case, complete with hypothetical
commentary for the newly released security footage.
Ten Secrets Kept by Retail Associates
Things you never knew, never realized, or just never wanted to know about your retail shopping experience.
Customer Classification: Four Types of Retail Customers
How to spot different types of customers, and how to get rid of them as
quickly as possible (with the most amount of smug satisfaction).
Articles
News, opinion, or wholly satirical.
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